Our site (this “Site”) is operated by Mission Health & Wellness Limited (“Company,” “we,” “us” or “our”) and allows you to: (a) participate in interactive features that we may make available such as, but not limited to, purchasing our teas and other products (“Product”); (b) register as a user of the Site; or (c) simply view or browse this Site. These Terms and Conditions (these “Terms and Conditions”) govern your use of this Site, and your agreement is a condition of using the Site.

Binding Effect; Modifications to these Terms and Conditions

This is a binding agreement. By using the Site or any services provided in connection with the Site, you agree to abide by these Terms and Conditions, as they may be amended by Company from time to time. Company reserves the right to make changes to these Terms and Conditions at any time and from time to time. You will be notified via email of any material changes to these Terms and Conditions. Such changes, modifications, additions, or deletions shall be effective when specified in the relevant notification to you or, if the change is immaterial, immediately upon posting on the Site. Any use by you of the Site after such revisions shall conclusively be deemed to be acceptance by you of such changes, modifications, additions, or deletions. You agree to review these Terms and Conditions periodically to be aware of such revisions. If at any time you find these Terms and Conditions unacceptable, you must immediately leave the Site and cease all use.

Age Requirements for General Use of Site

Subject to the following section on “Age Requirements for Purchases,” registration and participation on the Site is restricted to those individuals at least 13 years of age. We are a general audience site and do not direct any of our content specifically at children under 13 years of age. By using this Site, you affirm that you are at least 13 years of age. If you are under 13 years of age, do not use the Site. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is not at least 13 years of age, we will promptly delete any personal information in that user’s account.

Age Requirements for Purchases

You must be at least 18 years of age to purchase Products on the Site. By agreeing to the terms and conditions during the checkout process and/or by clicking “Pay Now,” you represent and certify that you are at least 18 years of age and are legally able to enter into any and all purchase agreements with Company and its partners, vendors, agents and service providers. Modifications to the Site.

Subscription

You can edit, pause, or cancel your subscription with us anytime after trying your first box.

To do so, simply login to your customer portal. Each subscriber will have their own individual portal- you will need an email address that was used to place your first order and password to sign in. Your activation link will have been sent to you on the day you first subscribed to us but if you can’t find it, just let pop us an email and we can ping it back to you straight away.

In your personalised portal, you can change the products or timings of your subscription. If you need help or just want us to edit your subscription for you, pop us an email on hello@missionuk.com and of course, we’re more than happy to do that for you too!

Company shall have the right at any time and from time to time to change or discontinue any aspect or feature of the Site including, but not limited to, the content, Products, hours of availability, and technological requirements needed for access or use. Company shall use its reasonable endeavours to ensure that confirmed orders for Products are not affected by any change or discontinuation made in accordance with this paragraph.

Copyrights, Trademarks and Other Proprietary Rights

When accessing the Site, you agree to obey the law and to respect the intellectual property rights of others. You agree that you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit to us. All content on the Site, including text, hidden text within our source code, software, photos, video, graphics, music and sound, is subject to protection by copyright, trade mark, and other proprietary rights. In addition, the entire contents of the Site are copyrighted as a collective work under applicable copyright and other intellectual property laws and Company owns the copyright in the selection, coordination, arrangement and enhancement of such content.

All trade marks appearing on the Site are the property of their respective owners, including, in some instances, Company, and/or partner companies. Nothing contained on the Site should be understood as granting you a license to use any of the trade marks, service marks, or logos owned by Company or by any third party.

You may print or have printed by any third party any downloadable material contained on this Site provided that: (i) the material is solely for non-commercial and personal use; (ii) no copyright, author attribution, trade mark, legend or other proprietary notice is removed from the material; and (iii) the material is not altered in any manner. Except as expressly provided herein, you may not modify, create derivative works, copy, redistribute, publish, transmit, display or in any way exploit any content or material from the Site without the express written permission of Company and the respective copyright owner. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Site, and any service or material we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users. You are responsible for: Making all arrangements necessary for you to have access to the Site. Ensuring that all persons who access the Site through your internet connection are aware of these Terms and Conditions and comply with them. To access parts of the Site or some of the resources it offers, you will be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current and complete. You agree that all information you provide to register with this Site or otherwise, including but not limited to through the use of any interactive features on the Site, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorised access to or use of your user name or password or any other breach of security, including but not limited to, if you lose your user name or password. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time if you have violated any provision of these Terms and Conditions. Communications to the Site; License to Company.

You hereby grant to Company a worldwide, royalty-free, perpetual, irrevocable, transferable, sub-licensable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display (in whole or in part) and/or to incorporate in other works in any form, media or technology now known or later developed, all communications, including but not limited to all product reviews, remarks, submissions, ideas, concepts, pictures or other information that you transmit to this Site (“User Content”), whether by email, uploading or otherwise. You will not be compensated for any User Content. By sending User Content to us, you warrant and represent that you own the rights to the User Content or are otherwise authorized to distribute, display, perform, transmit, or otherwise distribute User Content. You agree that Company may publish or otherwise disclose your name in connection with your User Content.

 

Privacy Policy

Privacy Policy

Last updated: April 2026

Introduction

Mission Health & Wellness Limited ("Mission", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (missionuk.com) or purchase our products.

A complete statement of the current privacy policy can also be found on our website. The Privacy Policy is expressly incorporated into our Terms and Conditions by reference.

What Data Do We Collect?

Mission Health & Wellness collects the following categories of personal data:

• Personal identification information (name, login/password)

• Contact data (email address, billing address, delivery address, telephone numbers)

• Financial data (payment card and direct debit / bank account details)

• Transaction data (payments to and from you and details of your orders)

• Profile data (username and password, purchase history, feedback and survey responses)

• Technical data (IP address, login data, browser type and version, devices you use)

• Usage data (how you use our website, products and services)

• Marketing and communications data (your preferences in receiving marketing and communications from us)

How We Collect Your Data

You directly provide Mission with most of the data we collect. We collect and process data when you:

• Register online or place an order for any of our products or services

• Voluntarily complete a customer survey or provide feedback via email or on our website

• Use or view our website (via your browser's cookies)

• Sign up to receive our newsletter

• Make enquiries or request information

• Create an account on our website

• Give consent to receive direct marketing

• Refer a friend

• Engage with us on social media

• Leave comments or reviews on our products or services

How We Use Your Data

Mission collects your data so that we can:

• Register you as a new customer

• Manage and process your orders and deliver your products

• Manage our ongoing relationship with you (including notifying you of changes to our terms or privacy policy)

• Ask you to provide feedback or take a survey

• Deliver relevant marketing communications (where you have given consent — see Marketing section below)

• Use data analytics to improve our website, products, services, marketing, and customer relationships

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. The table below sets out our standard retention periods by data type:

Order & transaction records — retained for 6–7 years from the date of the transaction, in line with HMRC accounting and tax obligations.

Customer account data — retained for the duration of your active account, plus 2 years after account closure or your last interaction with us.

Marketing preferences and email consent — retained until you unsubscribe or withdraw consent. Records of your consent are kept for 6 years to demonstrate compliance.

Analytics and usage data — retained for up to 26 months from collection, in line with standard analytics platform practices.

Support and correspondence records — retained for 3 years from the date of the last communication.

Payment card details — we do not store full card details ourselves; these are handled by our PCI-DSS compliant payment processor. Tokenised references may be retained for the duration of your account.

In some circumstances you can ask us to delete your data sooner — see Your Data Protection Rights below.

Third-Party Data Sharing

We may share your personal data with selected third parties in connection with providing our products and services. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow third parties to use your data for their own marketing purposes.

The categories of third parties we share data with, and the types of data involved, are as follows:

Payment Processors

Examples: Stripe, PayPal, or similar providers. Data shared: name, billing address, transaction amount, payment card token. Purpose: processing your payments securely.

Email & Marketing Platforms

Examples: Klaviyo, Mailchimp, or similar providers. Data shared: name, email address, marketing preferences, purchase history (where relevant to personalisation). Purpose: sending order confirmations, account communications, and — where you have consented — marketing emails.

Logistics & Fulfilment Partners

Examples: Royal Mail, DPD, or other courier services. Data shared: name, delivery address, telephone number, order details. Purpose: fulfilling and delivering your orders.

Website Analytics Providers

Examples: Google Analytics, or similar platforms. Data shared: anonymised/pseudonymised usage data, IP address (typically truncated), device and browser information. Purpose: understanding how visitors use our site in order to improve the experience.

Subscription & Customer Portal Platform

Examples: Recharge, Skio, or similar subscription management tools. Data shared: name, email, delivery address, order and subscription details. Purpose: managing your subscription, enabling you to pause, edit, or cancel.

IT & Cloud Service Providers

Examples: e-commerce platform providers (e.g. Shopify) and cloud hosting services. Data shared: any data stored on our platform. Purpose: hosting our website and systems infrastructure.

Legal, Regulatory & Professional Advisers

Examples: solicitors, accountants, auditors. Data shared: relevant personal data as required. Purpose: obtaining professional advice or in connection with legal proceedings.

We may also disclose your personal data to law enforcement or regulatory authorities where required by law.

Marketing

Lawful basis: We only send you marketing emails and communications on the basis of your explicit consent under UK GDPR Article 6(1)(a). We will never send you marketing communications without your prior agreement.

Opting in: You can opt in to receive marketing communications from us by ticking the relevant box when you create an account, place an order, or sign up to our newsletter. We will only contact you about products and services we think you might like where you have given us permission to do so.

Withdrawing consent / opting out: You have the right to stop receiving marketing communications from us at any time, and at no cost. You can do this by:

• Clicking the unsubscribe link in any marketing email we send you

• Emailing us at hello@drink-mission.com

Once you opt out, we will update our records promptly. Please allow up to 5 working days for changes to take effect across all systems. Please note that withdrawing your consent to marketing will not affect the lawfulness of any processing we carried out prior to your withdrawal, and does not affect our ability to send you essential service or transactional communications (such as order confirmations).

Your Data Protection Rights

Mission Health & Wellness would like to ensure you are fully aware of all your data protection rights under UK GDPR. Every user is entitled to the following:

• Right to access – You have the right to request copies of your personal data. We may charge a small fee for this service.

• Right to rectification – You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.

• Right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• Right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• Right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• Right to data portability – You have the right to request that we transfer your data to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at hello@drink-mission.com.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) at any time. Visit www.ico.org.uk for more information.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technologies.

You can set your browser to refuse some or all cookies, or to alert you when cookies are being set. For more information about the cookies we use, please see our Cookie Policy on our website.

Contact Us & Questions

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint, please contact us:

Mission Health & Wellness Limited

China Works, Black Prince Rd, London, SE1 7SJ

Email: hello@drink-mission.com

Company registration number: 10867356

This Privacy Policy was last updated in April 2026.