FAQs
General
What is Mission?
What is Mission?
Mission exists to fuel the extraordinary. By focusing on a natural, sustainable release of energy, we allow people to push beyond their limits.
Who is Mission for?
Who is Mission for?
Mission is for anyone looking to improve their physical or mental wellbeing.
Our Superblends (Perform and Sleep) are functional blends helping you build a simple, effective daily ritual around energy, performance and recovery.
Our caffeinated tea bags (Energise, Perform, Hydrate, Rise and Focus), amongst other benefits, focus on providing a slow, sustainable release of energy. This makes them the perfect alternative to coffee or sugar based energy drinks.
Our caffeine free tea bags (Recover, Calm and both Sleep blends) are filled with anti-inflammatory, adaptogen ingredients to soothe the mind and body.
We will always use 100% natural, sustainable ingredients so you can focus on fuelling something extraordinary.
Superblends and when should I take them?
Superblends and when should I take them?
Mission Superblends are carefully formulated mixes of functional ingredients.
Perform Matcha Superblend should be taken every AM to support energy and performance.
Sleep Superblend should be taken every PM to reduce stress, prevent fatigue and promote relaxation.
How can I refer a friend to try Mission?
How can I refer a friend to try Mission?
To refer a friend to try Mission, please sign up here with both your and your friend's details. Thank you for spreading the word about Mission!
Do you have a newsletter I can sign up to?
Do you have a newsletter I can sign up to?
Absolutely! Sign up through the link at the bottom of this page to get 15% off your first order with us. We never spam and want to give our customers valuable and interesting information about Mission and our products, plus exclusive access to help us develop new products.
How does Mission fit into my daily routine?
How does Mission fit into my daily routine?
Mission is designed to support you from morning to night. When you need to level up focus and performance, the Perform Superblend helps keep you sharp without the crash. Then wind down in the evening with the Sleep Superblend to relax and support better rest.
Product
Can I have Mission Blends hot or cold?
Can I have Mission Blends hot or cold?
You can enjoy our Perform Matcha Superblend hot or served over ice for a refreshing iced matcha.
Sleep superblend is best enjoyed hot with your favourite milk.
You can take most of our tea blends hot or cold, depending on how you're feeling. There may be 1 or 2mg less caffeine in cold brews, but this is an insignificant difference. It also takes slightly longer to brew our blends in cold water (around 5 mins), and the longer you leave it, the stronger the flavour!
Do your teas products caffeine?
Do your teas products caffeine?
Our Perform Matcha Superblend contains a small amount of natural caffeine (48mg) from matcha, giving you a gentle, sustained energy boost.
Our Sleep Superblend is completely caffeine-free, so it’s perfect for winding down in the evening.
Which natural energy drink is for me?
Which natural energy drink is for me?
Our Lemon & Ginseng can is designed to be taken throughout the day. It contains vitamins and minerals chosen specifically for their role in supporting your energy levels by reducing tiredness and fatigue. On top of this, we added Ginseng, which has been suggested to support mental activity and concentration. The 20mg of slow release caffeine in this can comes from Green Tea and L-theanine, which provides a calm but alert state of mind. This is the perfect drink to fuel your busy days, and is a refreshing way to achieve sustained energy levels.
Our Lime & Yuzu can is designed to be taken before or during performance. This can features natural electrolytes in the form of Magnesium and Sodium. We also added BCAAs for their ability to contribute towards muscle growth and reducing muscle fatigue. The vitamins and minerals included have a role in resisting mental and physical tiredness, too, so you can feel on top of your game, without any compromise.
Are Mission teas for work, exercise or relaxing?
Are Mission teas for work, exercise or relaxing?
All of our caffeine teas are designed to provide a slow, sustainable release of energy which is perfect for working or exercise. Our non-caffeinated blends are specifically made to help you relax and recover. You can find out more information about each blend here!
Are the teas batch tested?
Are the teas batch tested?
All our products are 100% natural and are currently used by over 100 GB athletes. We do not use anything on any WADA or other banned list. If you would like any more information on how we are making progress to certify our products, please get in touch at hello@drink-mission.com.
How can I use Superblends to enhance my marathon training?
How can I use Superblends to enhance my marathon training?
Perform Superblend is ideal for pre-training or long runs, helping support sustained energy and endurance.
Recovery is just as important. Missions Sleep Superblend is designed for evenings, to help your body wind down and recharge for training the next day.
How can I take Mission's blends?
How can I take Mission's blends?
1. Hot
Just like traditional tea, Mission tastes delicious as a hot drink. Simply pour boiling water from the kettle onto a Mission tea bag. We recommend adding a splash of cold water in just before (so you don't burn the tea leaves). If you want to, refill your mug with boiling water to enjoy a second (or third!) mug from the same teabag.
2. Cold
We pride ourselves on the fact our teas taste just as good cold as they do hot. If you’re taking one to go, whether that be on a long run or cycle ride - pop a Mission tea bag (we recommend Energise or Perform) in our sports bottle, shake it up and you’re ready to go! For matcha powders, just throw in the powder and shake with water.
3. As a shot
If you want to get the benefits of Mission as quickly as possible, you can pour a small amount of water over the teabag and leave it to steep. When you want to take the shot, simply drink the pre-steeped water to reap all the benefits as you would a long drink.
4. In a smoothie
One of our favourite ways to enjoy our Hydrate tea is to blend it in our post-workout smoothie. It tastes especially delicious with any vanilla flavoured protein and any other hidden greens you want to add!
5. As a latte
Our Hydrate and Sleep powder blends are delicious with hot and cold water, however, our favourite way to take them is as a latte. We add a sachet of either one to hot milk (of your choice) and use a handheld whisk to blend it together, achieving a frothy warm latte. If you don’t have a handheld whisk, blending the hot milk and tea together in a nutribullet / something similar will also give the same effect!
Do Mission teabags contain plastic?
Do Mission teabags contain plastic?
No, our teabags are 100% plastic-free! They're made from a biodegradable material called corn starch, a pioneering design that originated in Japan. You can dispose of our teabags in a food waste bin. However, since they require commercial composting, we don't recommend adding them to your home compost. This makes them much more environmentally friendly than traditional plastic-containing teabags!
Can I recycle the packaging?
Can I recycle the packaging?
Absolutely! We're committed to reducing plastic waste and are on a journey to becoming plastic-free. We've recently introduced fully recyclable Superblend and Tea pouches, made from LDPE 4, which are easily recyclable at supermarkets.
Our cans and the box they come in are already 100% recyclable, so that you can recycle them with ease.
Thanks for helping us!
What makes Mission different from coffee or traditional energy drinks?
What makes Mission different from coffee or traditional energy drinks?
Mission gives you clean, steady energy without the downsides of coffee or traditional energy drinks.
Unlike coffee, it won’t leave you jittery or crashing later. And compared to typical energy drinks, it has no sugar and avoids the artificial ingredients. Instead, Mission blends natural caffeine with functional ingredients to support focus, hydration, and sustained energy.
What is Matcha?
What is Matcha?
Matcha is a finely ground green tea powder. Compared to coffee, matcha provides a smoother, more sustained energy boost thanks to its natural combination of caffeine and L-theanine, helping you stay focused without the jitters or crash.
What is ceremonial-grade Matcha?
What is ceremonial-grade Matcha?
Ceremonial-grade Matcha, used in our Perform Matcha Superblend, is the highest quality matcha, made from the youngest tea leaves and finely ground for a smooth, vibrant green powder.
Nutrition & Medical
Do your Superblends or Teas contain sugar?
Do your Superblends or Teas contain sugar?
Nope! All our Teas and Superblends are sugar free. While they contain zero sugars, they still taste great (we have 5 Great Taste Awards!) and are blended using energy yielding ingredients.
Is Mission suitable for people sensitive to caffeine?
Is Mission suitable for people sensitive to caffeine?
Mission uses natural, balanced sources of caffeine (like Matcha), which can feel gentler than coffee thanks to slower release. For evenings or if you prefer no caffeine, our Sleep Superblend is a great caffeine-free option.
Are Mission teas gluten free and dairy free?
Are Mission teas gluten free and dairy free?
Yes - our teas are hand-blended in a small factory that does handle gluten and dairy. But the upmost care goes into each batch to make sure they remain gluten and dairy free.
Are Mission teas vegan?
Are Mission teas vegan?
Yes, each of our blends are made from 100% plant-based ingredients and vegan friendly ingredients.
Where does the energy come from?
Where does the energy come from?
Our blends are all made using incredible ingredients, that support your body's energy production. So, rather than being the source of energy, our blends contain a balance of many nutritional factors that contribute to supporting energy levels: hydration, slow release caffeine, blood-flow, and vitamins and minerals. Supporting all of these, will help to support your energy levels.
We aim for a more sustained approach to energy and recommend drinking Mission alongside natural sources of fast acting carbs (eg dried fruit, or honey). The ingredients in our blends will work alongside these to provide slow release caffeine and therefore sustained energy, as well as reduce gastrointestinal issues & support blood flow !
Can I use Mission instead of gels?
Can I use Mission instead of gels?
Great q! We understand that as you exercise, fast acting carbs are an essential, which is why people reach for gels. For some, this causes stomach issues, which can also impact muscle cramps and blood flow, not to mention the energy crash after! We aim for a more sustained approach and recommend drinking Mission alongside natural sources of fast acting carbs (eg dried fruit, or honey). The ingredients in our blends will work alongside these to provide slow release caffeine and therefore sustained energy, as well as reduce gastrointestinal issues & support blood flow !
Can I consume your teas if I have a specific medical condition?
Can I consume your teas if I have a specific medical condition?
All of our teas are 100% natural and therefore there shouldn't be any harm, however no one of the Mission team currently are medically trained and therefore are not in a position to offer any medical advice. We always strongly suggest consulting with your GP or healthcare provider before incorporating any new products into your routine, especially if you have a medical condition or are currently taking medication. Your healthcare provider will be able to provide personalised guidance based on your individual health needs and circumstances. Your well-being is important to us, and we want to ensure that our teas are suitable for you!
What's best to use pre/during/post exercise?
What's best to use pre/during/post exercise?
Mission is built to support your full workout routine. Take the Perform Matcha Superblend before training for clean energy and focus, and use Sleep Superblend to help you recover and wind down.
Orders & Subscriptions
How do I contact customer service?
How do I contact customer service?
For help or inquiries, contact our customer service team at hello@drink-mission.com or via Instagram or Facebook DMs. We aim to respond within 24 hours (times may vary). For urgent issues, email is the fastest way to reach us.
Do you ship worldwide?
Do you ship worldwide?
Apart from the UK, where we are based, we currently ship to the following countries:
Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Rest of the World: Australia and the United States.
If your country isn’t on this list, it means we’re unfortunately not able to ship to your location at the moment. However, we’re always working on expanding our shipping options, so please stay tuned!
Can I cancel or make changes to my order?
Can I cancel or make changes to my order?
If you need to make changes to your order, please reach out to us right away at hello@drink-mission.com right away with your full name and order number. However, unfortunately if your order has already been processed by our warehouse we won't be able to amend your order for you, however we will ensure to update your delivery address on our systems so we know in the future where to send your tea! So, the quicker you let us know, the better!
How long does shipping and delivery take?
How long does shipping and delivery take?
We ship orders placed before 1pm the same day. Standard delivery with Royal Mail takes 2–4 working days, or choose next-day delivery if you need it sooner.
Why can’t I track my Royal Mail package?
Why can’t I track my Royal Mail package?
As your order has been shipped out in a letter envelope tracking with Royal Mail will only reflect change when the order has been sent out and when an delivery has been attempted.
Where can I find my order number?
Where can I find my order number?
You can find your order number in the confirmation email we sent you right after you made your purchase. If you can't find that email, try checking your order history in your subscription portal if you used one. And if you're still having trouble, just shoot us an email at hello@drink-mission.com, and we'll help you out!
I need to access my account but can’t log in!
I need to access my account but can’t log in!
Your account activation email will have been sent to you on the day you first subscribed to us but if you can’t find it, pop us an email at hello@drink-mission.com and we can ping it back to you straight away.
How can I amend or cancel my subscription?
How can I amend or cancel my subscription?
You can pause or cancel your subscription by logging into your account via our website. If your email address is showing as not recognised, you will need to create an account with the email address you used to place your subscription order previously. If you have any questions or would like our help in editing your subscription, you can reach out to us at hello@drink-mission.com!
How do I set up a subscription?
How do I set up a subscription?
1. Select Your Product(s):
- Go to our website and choose the product you'd like to subscribe to.
- On each product page, click on the "Subscribe" option.
2. Create an Account:
- During checkout, create an account if you don't have one.
- After creating an account, you will receive an account activation email.
3. Activate Your Account:
- Open the activation email and click on the provided link to activate your account.
- Once activated, you can manage your subscription.
4. Manage Your Subscription:
- After account activation, you can edit, pause, or cancel your subscription as needed.
And that's it!
Will I be stuck with a subscription?
Will I be stuck with a subscription?
Not at all! You can cancel, skip or change your delivery frequency and date at any time. No commitments.
Once you log into your account, it's just a couple of clicks to make changes and to manage your subscription settings. We want to make this as simple and easy as possible for you.
If you need any help - drop us an email at hello@drink-mission.com with the changes you would like us to make and we will do our best to help!
Can I change the products in my subscription?
Can I change the products in my subscription?
You can always make swaps up until we start packing your box on the morning of payment. Or if you know exactly what you want for a month, you can go in at any time and swap your blends!
First, make sure you're logged into your Mission account. Then, head over to the 'Manage Subscription' section, where you can change your teas or Superblends in your subscription.
What if the product did not work for me?
What if the product did not work for me?
We couldn't believe more in our products, however if you don't notice a positive impact on your performance after trying Mission for 90 days, we've got your back with a full refund. We will also provide a full refund for any orders which are returned to us in the same condition as when they were dispatched. To send us a return and receive a full refund, please reach out to the team at hello@drink-mission.com.
Can I return my Mission teas after purchasing?
Can I return my Mission teas after purchasing?
We offer hassle-free returns on our teas, provided they are unopened and in their original packaging. You have a generous return window of 60 days from the date of delivery to initiate the return process. Simply contact us at hello@drink-mission.com, and our team will guide you through the return procedure.
Can I get a refund after purchasing Mission?
Can I get a refund after purchasing Mission?
We understand that sometimes things don't go as planned, which is why we offer refunds on your tea purchases in the unfortunate event that your package doesn't arrive, gets lost during delivery or if your items arrive faulty. Simply contact us at hello@drink-mission.com, and our team will be more than happy to assist you with the refund process.